By using our services you agree to abide by our Terms & Conditions of Supply listed herein.  We may modify this at any time, at our sole discretion and all changes will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Terms & Conditions.

  1. Interpretation
    1. ‘Contract’ means any contract pursuant to which Products and/or Services are supplied or to be supplied by Ascend Business Technology to the Customer and computer software incorporated therein is licensed or to be licensed by Ascend Business Technology for use by the Customer.
    2. ‘Customer’ means the person or company to whom Products and/or Services are supplied and includes that company’s successors and permitted assigns.
    3. ‘Ascend Business Technology’ are the supplier of Products and/or Services to the Customer, and includes Ascend Business Technology’s successors or assigns.
    4. ‘Products and/or Services’ means the products and or services supplied by Ascend Business Technology to Customer pursuant to a Contract and specified on the invoice dispatched by Ascend Business Technology to the Customer
  2. Operation
    1. Any Contract between the Customer and Ascend Business Technology shall be upon these terms and conditions and these terms and conditions shall operate to the exclusion of any terms and conditions t­­o the contrary effect expressed in any of the Customer order forms or other documentation and shall supersede all prior arrangements, written or oral.
    2. The continued operation of these terms and conditions shall not be affected by any repudiation of any contract or transaction relating to the Products and/or Services between Ascend Business Technology and the Customer.
  3. Terms of Payment
    1. Unless the Customer is an approved account Customer, payment must be made prior to dispatch of Products and/or Services, either in cash or by bank cheque, or an approval, by company cheque, direct deposit or accepted credit card. Subject to special arrangements, payment must be made by approved account Customer within agreed terms.
    2. Should the Customer elect to purchase the Products through lease, the Customer is required to notify Ascend Business Technology in writing and a copy of the approved finance letter must be sent to Ascend Business Technology prior to the dispatch of Products.
    3. All payment shall be made on or before the due date as a condition precedent to future supplies under the contract pursuant to which the payments are due or under any other Contract.
    4. Ascend Business Technology may at any time and from time to time alter the terms of payment and such altered terms of payment shall apply in respect of all transactions taking place after notification of such alterations.
  4. Goods and Services Tax (GST)
    1. Ascend Business Technology is registered for the GST system. All quoted prices show the Ascend Business Technology sell price, a Goods and Services Tax of 10% and/or a combined total which defines the invoice price payable. Ascend Business Technology agrees to issue tax invoices in accordance with relevant legislation or regulations that apply to the GST from time to time.
  5. Delivery
    1. In consideration of the payment by the Customer, in addition to the price, of Ascend Business Technology’s freight, handling and insurance charge calculated according to Ascend Business Technology current prices, Ascend Business Technology will arrange delivery of Products to the Customer’s nominated location within major metropolitan areas of Australian capital cities.
    2. Delivery times quoted by Ascend Business Technology are estimates only and Ascend Business Technology may make extend delivery times.
    3. Ascend Business Technology cannot be held responsible for the delay in shipment of goods from third party suppliers. If a delay in shipment causes the date of system installation or data migration to slip, alternative arrangements will be made with the Customer to perform the work at a suitable time at no charge or expense to Ascend Business Technology.
    4. Ascend Business Technology may make part delivery of any Product and/or Services ordered by the Customer and any Products and /or Services so delivered shall constitute a separate contract upon these terms and conditions. As such, an invoice on any Products and/or Services part delivered is due in accordance with the agreed terms of payment.
    5. Delivery of Products is deemed to take place: at the time the Customer or a carrier, whether engaged by Ascend Business Technology or the Customer, takes possession of the Products; or within 7 days of notification by Ascend Business Technology to the Customer that the Products are available, whichever first occurs.
    6. The Customer shall carefully check the equipment delivered against the delivery docket. If items are missing or damaged the Customer must notify Ascend Business Technology immediately. If such notification is not received within 5 working days from the date of delivery, Ascend Business Technology will not be held responsible for any missing or damaged items.
    7. Delivery of Services is deemed to take place on completion of the provision of the Services to the Customer by Ascend Business Technology.
  6. Cancellation or Variation
    1. An order may be cancelled or varied by the customer only if such cancellation or variation is accepted by Ascend Business Technology in writing and any such cancellation or variation shall only occur on terms which will provide for Ascend Business Technology to be compensated by the Customer against any costs or loss (including but not limited to loss of profit) incurred.
  7. Title and Licence
    1. Prior to full payment of the Price and all other sums owing by the Customer to Ascend Business Technology in relation to any Products, the Customer shall have no right to sell or dispose of any or all of the Products.
    2. Until payment for the Products has been made by the Customer the Products are only entrusted to the Customer as a fiduciary, and Ascend Business Technology remains the legal and beneficial owner of the Products with full power resell and regain possession in the event of the Customer’s default of payment.
    3. The Customer acknowledges and agrees that all rights in all copyright, designs, patents and trademarks existing in relation to the Products or Services are reserved to the owner of those rights.
    4. The Customers licenses computer software incorporated within any Products or sold to the Customer for the customer’s use only.
    5. The Customer shall ensure that each part and copy of the computer software licensed for the use of the Customer is kept under conditions of strict security and confidentiality.
  8. Risk and Insurance
    1. The Customer assumes risk of loss of damage upon delivery of the Products to the Customer or collection of the Products by the Customer or by any agent acting on their behalf.
    2. Ascend Business Technology will insure Products against such risks that Ascend Business Technology considers appropriate for the transport of the products from Ascend Business Technology’s place of business to that of the Customer.
  9. Returns
    1. Products may be returned provided the Customer obtains from Ascend Business Technology a Credit Return Authorisation (CRA) Number in advance of returning the Products. The customer will also be advised of a restocking fee of no less than 15% or more than 25%.
    2. Products must be returned complete with all original packaging unmarked within 14 days of supply. Freight is to be paid by the Customer and Ascend Business Technology accepts no responsibility in respect of returned Products lost or damaged in transit.
  10. Warranty
    1. Ascend Business Technology agrees that all warranties as are applicable from time to time will be passed unaltered from the manufacturer of the Products to the Customer. Ascend Business Technology (unless specified) does not warrant any Products of its own accord and all remedies, repairs or replacements for any Products will be at the ultimate discretion of the manufacturer.
  11. Limitation of Liability
    1. Recently, insurance companies in general have been excluding Year 2000 related liability from Professional Indemnity policies. In line with this Year 2000 liability has also been excluded from Ascend Business Technology Professional Indemnity policy and hence Ascend Business Technology perform this contract under the following conditions:
      1. Ascend Business Technology shall not be responsible for any misinformation provided to it by the Customer or any third party.
      2. Ascend Business Technology limits its liability for any loss or damages attributable to the provision for its services (“Loss or Damage”), at its option, to the delivery of the relevant services again or payment for the relevant services to be provided again.
      3. In particular, Ascend Business Technology shall not be liable for any direct or consequential Loss or Damage including without limitation, direct or indirect damages for personal injury, loss of business profit, business interruption, loss of business information or any other pecuniary loss arising out of the use of the recommendations and solutions provided under this agreement.
      4. Further, the Customer agrees that it may only take action against Ascend Business Technology for Loss or Damage, such that if any of: Ascend Business Technology’s employees, directors, sub-contractors and agents; its sub-contractors’ and agents’ employees, directors, sub-contractors and agents; and so on down the line, would be liable as well as Ascend Business Technology for any Loss or Damage, action will be taken by the Customers against such person or entity.
      5. The Customer shall indemnify Ascend Business Technology and hold Ascend Business Technology harmless from and against and all third party claims which may be asserted against or suffered or incurred by Ascend Business Technology that arise during the course of this contract unless such claims result from act of Ascend Business Technology which constitute serious and wilful misconduct by Ascend Business Technology or are outside Ascend Business Technology ordinary performances of this contract.
  12. Confidentiality
    1. Ascend Business Technology, its agent, or subcontractors shall not divulge confidential Customer Information associated with any Services provided to any third party, without the Customers consent. However, Ascend Business Technology shall bear no responsibility for disclosure where such information or data is publicly available, is already in the possession of Ascend Business Technology, known to Ascend Business Technology, or is obtained by Ascend Business Technology from a third party.
    2. This document should not be distributed to any organisation without the prior written consent of Ascend Business Technology
  13. General Provisions
    1. The laws of the State of Western Australia shall govern this Contract.
    2. This Contract is the entire agreement between the Customer and Ascend Business Technology and no representation or statement not expressly contained in this contract or incorporated herein by reference, shall be binding on either party.
  14. Cancellation of Services
    1. The Customer must advise Ascend Business Technology in writing if wishing to cancel any work, and any managed licenses, products and services.
    2. Any expenses incurred before receipt of written cancellation will be charged to the Customer.
    3. Cancellation of managed services and products (including Microsoft CSP, Hosted Exchange Emails, Hosted Cloud Backups and AntiVirus) must be notified in writing no less than one calendar month in advance. Charges will apply to the end of the following calendar month.
    4. Cancellation of Managed Service Agreements must be notified in writing in accordance with the terms stated in the Customer’s agreement contract.
    5. Transition of cancelled managed licenses, products and services will occur once the Customer has paid their account in full.
    6. Any pre-payment of fees will be refunded upon proper termination.